Service & Support

Customer issues, resolved and learned from.

Ticket management, SLA compliance, customer satisfaction, and knowledge — connected to Account Success and Product for closed-loop resolution.

What Service & Support delivers

Ticket lifecycle from intake to resolution with SLA tracking.

Customer satisfaction scores tied to resolution quality.

SLA monitoring with breach alerts and escalation paths.

Knowledge base with search, relevance scoring, and freshness.

Support analytics spanning volume, resolution time, and satisfaction.

Agent workload, specialization, and performance tracking.

Your existing tools keep their connections. Credentials stay where they are.

The data spine discovers what you already have — MCPs, plugins, repos, cloud accounts.

Business Context is assembled from your connected environment.

Twin proposes. You decide. Execution is verified. Context continues.

Connect your existing tools. Credentials stay with the environments that already own them.